With technologies like 闪电 and Einstein, Salesforce delivers the best
software to replace any other system, turning into the convergence center.
Salesforce将其产品划分为不同的类别 clouds that tackle specific needs.
以前被称为需要件, a cloud-based 服务 unifying the way businesses engage with customers over any channel. Commerce Cloud allows businesses to manage digital commerce with integrated solutions for commerce, 销售点, 和订单管理. Commerce Cloud帮助推出新网站, 创造新的客户体验, 把网上商店, 整合合作伙伴的技术.
App Cloud is a collection of development tools that allow developers to quickly create applications that will run on the Salesforce platform. App Cloud provides native integration, eliminating the need for IT. It allows users to build apps that integrate customer data for more engaging customer experiences. It helps automate business processes and extend powerful APIs for added security.
Financial 服务 Cloud helps deliver experiences that drive client loyalty through personalized tools; allows more visibility into existing household opportunities, and the ability to track referrals; allows instant access to all client data in one central location; and addresses regulatory compliance.
也叫Salesforce Wave Analytics, the Analytics Cloud is a business intelligence platform that allows organizations to instantly get important answers and start making data driven decisions. Analytics allows users to act on data instantly, connect easily to 销售 and 服务 cloud data, 在任何设备上工作, 分析数据以获得更好的见解, and utilize analytics apps for every function including 销售, 服务, 市场营销, HR, 而且它.
Chatter is an enterprise social network within the Salesforce platform. It helps drive productivity by connecting employees wherever they are. It helps accelerate innovation by providing a forum where anyone can share and gauge ideas, and connects product teams with direct feedback. It helps share knowledge by connecting employees with experts from across each organization and allows organizations to track projects in mobile and act on critical updates from any location.
Service Cloud ss a 服务 platform for customer 服务 and support. It includes a call-center-like case tracking feature and a social networking plug-in for conversation and analytics. Service Cloud helps agents solve customer problems faster, gives customers access to answers to solve problems on their own, 有助于个性化服务, 预测需求, and helps deliver support to customers wherever they may be.
Sales Cloud manages contact information and integrates social media and real-time customer collaboration through the Chatter Salesforce platform. It supports 销售, 市场营销, and customer support in both B2B and B2C contexts. Sales Cloud helps track customer information and interactions in one place, 自动化复杂的业务流程, 保持所有信息的更新, 培育了, and tracks the effectiveness of 市场营销 campaigns.
力.com is a platform as a 服务 (PaaS) that allows admins and developers to create websites and applications with 顶点 that integrate into the main Salesforce.com应用程序.
Marketing Cloud helps personalize email 市场营销 at scale; engage with mobile messaging; connect social to 市场营销, 销售, and 服务; manage ad campaigns to help with customer acquisition; deliver personalized web content that is efficient; and create 1-to-1 customer journeys across channels.
太多的信息? Lets define some common Salesforce concepts:
顶点is a programming language that allows developers to execute flow and transaction control statements on the 力.com平台. 作为一种语言, 端集成, 易于使用的, data-focused, 严格的, 主持, 多租户意识到, 自动升级, 容易测试, 和版本.
Visualforceis a framework that enables the creation of dynamic, reusable interfaces that can be 主持 natively on 力.com. It can be used to create entire custom pages inside a Salesforce organization, or developers can associate their own logic with a controller class written in 顶点. Developers can use Visualforce pages to override standard buttons, 覆盖选项卡概述页面, 自定义标签, 在页面布局中嵌入组件, 创建仪表板组件, 在Salesforce控制台中定制侧边栏, 添加菜单项.
闪电is a component-based framework that comprises the collection of tools and technologies behind the upgrade for the Salesforce1 platform. It allows for third-party applications by users to be built on top of Salesforce apps.
Salesforce爱因斯坦is the first comprehensive artificial intelligence (AI) technology for CRM developed for the Salesforce Customer Success Platform. The goal of Einstein is to give companies’ 销售 and 市场营销 departments more complete and up-to-date views of customers and potential clients.
Salesforce AppExchangeis a leading enterprise cloud marketplace with ready-to-install apps like any other app market, similar to Google PlayStore or Apples AppStore.
Feedback for the web app has been positive – AccelOne was consistently responsive to all inquiries and were quick problem-solvers. They feature a team of skilled and honest engineers at a competitive price.